Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"6d777210f9974c6deb32a11ce05e5f25d79a4f9a_lout","branding":{"id":"5","key":"phs","name":"Phonism Service Desk","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/13","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#000512","headerLinkHoverBGColor":"#000512","headerBadgeColor":"#000512"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/76b5a247-7881-4ce2-8d09-35358f81db50/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMjZiNWVkNS0zOGU5LTQ0YTAtYTY4ZC1iYjViOTljNWI4OGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc2YjVhMjQ3LTc4ODEtNGNlMi04ZDA5LTM1MzU4ZjgxZGI1MCI6WyJyZWFkIl19LCJleHAiOjE3NzEwMjE1ODIsIm5iZiI6MTc3MTAyMDk4Mn0.RyHV2qnY0HSpjtvtb-g4M2S9-_oUebBN0uIBByxI3fM&client=126b5ed5-38e9-44a0-a68d-bb5b99c5b88b&mode=fit","logoId":"76b5a247-7881-4ce2-8d09-35358f81db50","isLogoAvailable":true,"helpCenterTitle":"Knowledge Center","sharedPortalName":"Phonism","userInitialAnnouncementMessageWiki":"<p>Our Customer Support Team operates between the hours of: (0900 EST - 1700 EST) Monday - Friday*</p>\n<p>Please reference our <a href=\"http://www.phonism.com/legal/service-level-agreement\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Service Desk Policy</a> prior to opening a request.</p>\n<p>*excluding U.S. national holidays or periods of time communicated in advance. Emergency on-call support is available outside of these hours, please contact your account manager for more information</p>","translations":{"en-US":{"helpCenterTitle":"Knowledge Center","sharedPortalName":"Phonism","announcementMessage":"Our Customer Support Team operates between the hours of: (0900 EST - 1700 EST) Monday - Friday*\n\nPlease reference our [Service Desk Policy|http://www.phonism.com/legal/service-level-agreement] prior to opening a request.\n\n*excluding U.S. national holidays or periods of time communicated in advance. Emergency on-call support is available outside of these hours, please contact your account manager for more information","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000d32","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/9e4f30bb-d3a6-4aec-a140-4377cf376076/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMjZiNWVkNS0zOGU5LTQ0YTAtYTY4ZC1iYjViOTljNWI4OGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjllNGYzMGJiLWQzYTYtNGFlYy1hMTQwLTQzNzdjZjM3NjA3NiI6WyJyZWFkIl19LCJleHAiOjE3NzEwMjE1ODIsIm5iZiI6MTc3MTAyMDk4Mn0.3mFqVmGEwt8kwq28sFvCCFzxrKGd4lGjBTZ6dzK6ML8&client=126b5ed5-38e9-44a0-a68d-bb5b99c5b88b&height=300&mode=fit","bannerMediaApiFileId":"9e4f30bb-d3a6-4aec-a140-4377cf376076","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"phs","projectId":10510,"serviceDeskId":5,"name":"Phonism Service Desk","description":"<p>Welcome! You can raise a request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"10263","name":"Billing","descriptionHtml":"","callToAction":"Billing","introHtml":"","icon":10314,"iconUrl":"https://phonism.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10314","groups":[13],"key":""},{"id":"10287","name":"Customer Success","descriptionHtml":"","callToAction":"Customer Success","introHtml":"<p>For new account creation, account updates etc.</p>","icon":10309,"iconUrl":"https://phonism.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10309","groups":[13],"key":""},{"id":"10262","name":"Device Support Request","descriptionHtml":"","callToAction":"Device Support Request","introHtml":"","icon":10762,"iconUrl":"https://phonism.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10762","groups":[21],"key":""},{"id":"10230","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"<p>Let us know your idea for a new feature or improvement.</p>","icon":10313,"iconUrl":"https://phonism.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10313","groups":[12],"key":""},{"id":"10227","name":"Technical Support","descriptionHtml":"","callToAction":"Technical Support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10321,"iconUrl":"https://phonism.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[13],"key":""},{"id":"10250","name":"Beta Request","descriptionHtml":"","callToAction":"Beta Request","introHtml":"<p>Use this issue type to request access to a beta feature!</p>","icon":10322,"iconUrl":"https://phonism.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10322","groups":[],"key":""},{"id":"10232","name":"KB Feedback","descriptionHtml":"","callToAction":"KB Feedback","introHtml":"<p>For feedback on our Knowledge Base articles</p>","icon":10306,"iconUrl":"https://phonism.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[],"key":""},{"id":"10290","name":"Maintenance Alert","descriptionHtml":"","callToAction":"Maintenance Alert","introHtml":"","icon":10308,"iconUrl":"https://phonism.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10308","groups":[],"key":""},{"id":"10249","name":"Milestone","descriptionHtml":"","callToAction":"Milestone","introHtml":"","icon":10315,"iconUrl":"https://phonism.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10315","groups":[],"key":""},{"id":"10234","name":"Pager Duty Alert","descriptionHtml":"","callToAction":"Pager Duty Alert","introHtml":"<p>Internal Incident for customer case tracking</p>","icon":10304,"iconUrl":"https://phonism.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","groups":[],"key":""},{"id":"10233","name":"Product Enhancement Internal","descriptionHtml":"","callToAction":"Product Enhancement Internal","introHtml":"<p>For internal employees to submit user stories, product enhancement ideas from people that are not customers, etc</p>","icon":10322,"iconUrl":"https://phonism.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10322","groups":[],"key":""}],"reqGroups":[{"id":13,"name":"Platform Support"},{"id":12,"name":"Feature Requests"},{"id":21,"name":"Device Support"}],"orderMapping":{"17":[10262],"18":[10263],"21":[10262],"12":[10230],"13":[10227,10263,10287],"14":[10234]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"39ef7a57-b675-3417-9af5-602f9525e0dc","appLinkName":"System Confluence","appLinkUrl":"https://phonism.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Success","spaceUrl":"https://phonism.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"PHS","serviceDeskId":5,"kbLinkDomainURLs":["https://phonism.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PHS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMjZiNWVkNS0zOGU5LTQ0YTAtYTY4ZC1iYjViOTljNWI4OGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDUxMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzEwMjIxODIsIm5iZiI6MTc3MTAyMDk4MiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.C4P5JyHtVCXEepzaE5JAdTAUgHkEubOhzRBpDOppwoU","targetCollection":"upload-project-10510","endpointUrl":"https://api.media.atlassian.com","clientId":"126b5ed5-38e9-44a0-a68d-bb5b99c5b88b","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":10262,"projectId":10510,"issueType":{"id":"10262","name":"Device Support Request"},"form":{"name":"Device Support Request","descriptionHtml":"","callToAction":"Device Support Request","intro":"","instructions":"","icon":10762,"iconUrl":"https://phonism.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10762","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"An importance level of the issue on your business.","descriptionHtml":"<p>An importance level of the issue on your business.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10648","fieldConfigId":"11263","label":"Issue Severity","description":"An impact level of the issue on your business.","descriptionHtml":"<p>An impact level of the issue on your business.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10255","label":"Major","selected":false,"children":[]},{"value":"10256","label":"Moderate","selected":false,"children":[]},{"value":"10257","label":"Minor","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10777","fieldConfigId":"11419","label":"An existing customer","description":"You should select \"Yes\" if you're already one of our customers and \"No\" if you're new to Phonism.","descriptionHtml":"<p>You should select \"Yes\" if you're already one of our customers and \"No\" if you're new to Phonism.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10432","label":"Yes","selected":false,"children":[]},{"value":"10433","label":"No","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10723","fieldConfigId":"11345","label":"Endpoint Brand","description":"An endpoint brand that this request is created for.","descriptionHtml":"<p>An endpoint brand that this request is created for.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10328","label":"Aastra","selected":false,"children":[]},{"value":"10418","label":"AudioCodes","selected":false,"children":[]},{"value":"10329","label":"Avaya","selected":false,"children":[]},{"value":"10556","label":"Cetis","selected":false,"children":[]},{"value":"10330","label":"Cisco","selected":false,"children":[]},{"value":"10430","label":"CyberData ","selected":false,"children":[]},{"value":"10331","label":"Fanvil","selected":false,"children":[]},{"value":"10332","label":"Grandstream","selected":false,"children":[]},{"value":"10333","label":"HTek","selected":false,"children":[]},{"value":"10334","label":"LG-Eriscson","selected":false,"children":[]},{"value":"10335","label":"Linksys","selected":false,"children":[]},{"value":"10557","label":"MedPat","selected":false,"children":[]},{"value":"10336","label":"Mitel","selected":false,"children":[]},{"value":"10337","label":"Polycom","selected":false,"children":[]},{"value":"10338","label":"PolyObi","selected":false,"children":[]},{"value":"10431","label":"Sangoma","selected":false,"children":[]},{"value":"10339","label":"Snom","selected":false,"children":[]},{"value":"10555","label":"Spectralink ","selected":false,"children":[]},{"value":"10340","label":"Yealink","selected":false,"children":[]},{"value":"10341","label":"Other (Not Listed)","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10724","fieldConfigId":"11346","label":"Endpoint Model","description":"Endpoint model numbers that this request is created for.","descriptionHtml":"<p>Endpoint model numbers that this request is created for.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10725","fieldConfigId":"11347","label":"Firmware","description":"Firmware versions that are requested for the device.","descriptionHtml":"<p>Firmware versions that are requested for the device.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_10776","fieldConfigId":"11418","label":"Please provide links/attachments to the detailed configuration parameter documentation for the device.","description":"Please provide links to the detailed configuration parameter documentation for the device or directly attach the documents to the ticket.","descriptionHtml":"<p>Please provide links to the detailed configuration parameter documentation for the device or directly attach the documents to the ticket.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:float","fieldId":"customfield_10734","fieldConfigId":"11357","label":"Customer ID","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10712","fieldConfigId":"11334","label":"Customer","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10709","fieldConfigId":"11331","label":"Last Action State","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10313","label":"Action on Customer","selected":false,"children":[]},{"value":"10314","label":"Action on Support","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_10665","fieldConfigId":"11280","label":"Created","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_10666","fieldConfigId":"11281","label":"Resolved","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"date","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datepicker","fieldId":"customfield_10710","fieldConfigId":"11332","label":"Reporter Last Comment Date","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"date","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datepicker","fieldId":"customfield_10711","fieldConfigId":"11333","label":"Fix Forecast Date","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/10262","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/10262","calendarParams":{"firstDay":0,"date":"2026-02-13T17:16:22-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"39ef7a57-b675-3417-9af5-602f9525e0dc","appLinkName":"System Confluence","appLinkUrl":"https://phonism.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Success","spaceUrl":"https://phonism.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"PHS","serviceDeskId":5,"kbLinkDomainURLs":["https://phonism.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMjZiNWVkNS0zOGU5LTQ0YTAtYTY4ZC1iYjViOTljNWI4OGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDUxMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzEwMjIxODIsIm5iZiI6MTc3MTAyMDk4MiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.C4P5JyHtVCXEepzaE5JAdTAUgHkEubOhzRBpDOppwoU","targetCollection":"upload-project-10510","endpointUrl":"https://api.media.atlassian.com","clientId":"126b5ed5-38e9-44a0-a68d-bb5b99c5b88b","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":4,"updated":"2025-01-10T10:27:43.900091663Z","publish":{"jira":{"submitOnCreate":false,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[10262],"submitOnCreate":false,"validateOnCreate":true}},"design":{"settings":{"templateId":4,"name":"New Endpoint Support","submit":{"lock":true,"pdf":false},"templateFormUuid":"3a9cf72a-2864-4d4e-93c2-ab2543254271"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"6b739881-deee-4990-9ef3-d8a30321d02b"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":45},"layout":"default","localId":"67d31be8-2de0-4871-81af-9a0369a92a4a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":48},"layout":"default","localId":"c79e7777-a652-4234-a34a-e8a2e8f84993"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":55},"layout":"default","localId":"eba5cd96-e6c5-4418-851d-036808c0384d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":54},"layout":"default","localId":"c713ee31-249f-4719-9459-cf5b40f357ba"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":13},"layout":"default","localId":"2353d257-f04c-48e1-b03c-36e5a1415869"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":14},"layout":"default","localId":"4df0972a-b63d-4f2b-8fd3-d6a444dae43b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"5c9263f6-2555-4f23-a845-6f705715975d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":20},"layout":"default","localId":"0a1f82d8-7e51-497b-83c0-03d5ada66a73"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":21},"layout":"default","localId":"f605c3be-621e-442a-8b79-97d613a94fb8"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":23},"layout":"default","localId":"b0e7b64a-ecc8-4455-ad2b-d543ba478700"}}]}],"conditions":{"25":{"i":{"co":{"cIds":{"21":["1"]}}},"o":{"sIds":["2"]},"t":"sh"},"10":{"i":{"co":{"cIds":{"9":["1"]}}},"o":{"sIds":["1"]},"t":"sh"}},"sections":{"1":{"name":"New Device Request","conditions":["10"]},"2":{"conditions":["25","10"]}},"questions":{"45":{"type":"no","label":"How many devices of this type do you have deployed today?","description":"Please provide the number of devices of this type you have deployed today.","validation":{"rq":false,"wh":false},"choices":[],"questionKey":""},"23":{"type":"cm","label":"For which Service Providers Ring Ready Template\" is required?","description":"Please select the service providers that \"Ring Ready Template\" support is needed for this device.","validation":{"rq":false},"choices":[{"id":"1","label":"Webex","other":false},{"id":"2","label":"Zoom","other":false}],"questionKey":""},"55":{"type":"cd","label":"Do you have an urgent requirement or deadline for this device to be supported and wish the development accelerated?","description":"Please select \"Yes\" if you have an urgent requirement or deadline for this device to be supported and wish the development accelerated .","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false}],"questionKey":""},"13":{"type":"cd","label":"Redirect Provisioning Service (RPS) support required?","description":"Please select \"Yes\" if you want RPS support for this device.","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"defaultAnswer":{"choices":["2"]},"questionKey":""},"54":{"type":"da","label":"What is your target deployment date for this device?","description":"Please enter your target date for this device that needs to be supported on our Platform.","validation":{"rq":false},"choices":[],"questionKey":""},"14":{"type":"cm","label":"Which protocols does the device support for provisioning?","description":"Please select the provisioning protocols that this device supports.","validation":{"rq":true},"choices":[{"id":"1","label":"HTTP","other":false},{"id":"2","label":"HTTPS","other":false},{"id":"3","label":"Mutual TLS ( HTTPS )","other":false},{"id":"4","label":"TFTP","other":false}],"questionKey":""},"20":{"type":"cm","label":"Which of the following extended features needs to be supported for this device?","description":"Please select the extended features that needs to be supported for this device.","validation":{"rq":true},"choices":[{"id":"1","label":"Mutual TLS","other":false},{"id":"2","label":"Hot-Desking","other":false},{"id":"3","label":"VDM","other":false},{"id":"4","label":"N/A","other":false}],"questionKey":""},"15":{"type":"cm","label":"Which of the following management/monitoring protocols device supports that Phonism currently supports?","description":"Please select the management/monitoring protocols that this device supports.","validation":{"rq":true},"choices":[{"id":"1","label":"CWMP / TR-069","other":false},{"id":"2","label":"USP / TR-369","other":false},{"id":"3","label":"Device Webhooks or Action URIs","other":false},{"id":"4","label":"N/A","other":false}],"questionKey":""},"9":{"type":"cd","label":"Is this request for a new brand/model type that is not currently supported on our platform??","description":"Please select \"Yes\" for a new endpoint support request. You can check our supported endpoints from: https://phonism.atlassian.net/wiki/spaces/SKB/pages/1491468289/Supported+Endpoints","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"48":{"type":"no","label":"How many would you add to the platform within the next 90 days?","description":"Please provide the number of the devices you are planning to add to the platform within the next 90 days.","validation":{"rq":false,"wh":false},"choices":[],"questionKey":""},"21":{"type":"cd","label":"Is \"Ring Ready Template\" required for this device?","description":"Please select \"Yes\" if you want a \"Ring Ready Template\" for this device.","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""}}},"uuid":"3a9cf72a-2864-4d4e-93c2-ab2543254271"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":4,"updated":"2025-01-10T10:27:43.900091663Z","publish":{"jira":{"submitOnCreate":false,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[10262],"submitOnCreate":false,"validateOnCreate":true}},"design":{"settings":{"templateId":4,"name":"New Endpoint Support","submit":{"lock":true,"pdf":false},"templateFormUuid":"3a9cf72a-2864-4d4e-93c2-ab2543254271"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"6b739881-deee-4990-9ef3-d8a30321d02b"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":45},"layout":"default","localId":"67d31be8-2de0-4871-81af-9a0369a92a4a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":48},"layout":"default","localId":"c79e7777-a652-4234-a34a-e8a2e8f84993"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":55},"layout":"default","localId":"eba5cd96-e6c5-4418-851d-036808c0384d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":54},"layout":"default","localId":"c713ee31-249f-4719-9459-cf5b40f357ba"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":13},"layout":"default","localId":"2353d257-f04c-48e1-b03c-36e5a1415869"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":14},"layout":"default","localId":"4df0972a-b63d-4f2b-8fd3-d6a444dae43b"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"5c9263f6-2555-4f23-a845-6f705715975d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":20},"layout":"default","localId":"0a1f82d8-7e51-497b-83c0-03d5ada66a73"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":21},"layout":"default","localId":"f605c3be-621e-442a-8b79-97d613a94fb8"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":23},"layout":"default","localId":"b0e7b64a-ecc8-4455-ad2b-d543ba478700"}}]}],"conditions":{"25":{"i":{"co":{"cIds":{"21":["1"]}}},"o":{"sIds":["2"]},"t":"sh"},"10":{"i":{"co":{"cIds":{"9":["1"]}}},"o":{"sIds":["1"]},"t":"sh"}},"sections":{"1":{"name":"New Device Request","conditions":["10"]},"2":{"conditions":["25","10"]}},"questions":{"45":{"type":"no","label":"How many devices of this type do you have deployed today?","description":"Please provide the number of devices of this type you have deployed today.","validation":{"rq":false,"wh":false},"choices":[],"questionKey":""},"23":{"type":"cm","label":"For which Service Providers Ring Ready Template\" is required?","description":"Please select the service providers that \"Ring Ready Template\" support is needed for this device.","validation":{"rq":false},"choices":[{"id":"1","label":"Webex","other":false},{"id":"2","label":"Zoom","other":false}],"questionKey":""},"55":{"type":"cd","label":"Do you have an urgent requirement or deadline for this device to be supported and wish the development accelerated?","description":"Please select \"Yes\" if you have an urgent requirement or deadline for this device to be supported and wish the development accelerated .","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false}],"questionKey":""},"13":{"type":"cd","label":"Redirect Provisioning Service (RPS) support required?","description":"Please select \"Yes\" if you want RPS support for this device.","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"defaultAnswer":{"choices":["2"]},"questionKey":""},"54":{"type":"da","label":"What is your target deployment date for this device?","description":"Please enter your target date for this device that needs to be supported on our Platform.","validation":{"rq":false},"choices":[],"questionKey":""},"14":{"type":"cm","label":"Which protocols does the device support for provisioning?","description":"Please select the provisioning protocols that this device supports.","validation":{"rq":true},"choices":[{"id":"1","label":"HTTP","other":false},{"id":"2","label":"HTTPS","other":false},{"id":"3","label":"Mutual TLS ( HTTPS )","other":false},{"id":"4","label":"TFTP","other":false}],"questionKey":""},"20":{"type":"cm","label":"Which of the following extended features needs to be supported for this device?","description":"Please select the extended features that needs to be supported for this device.","validation":{"rq":true},"choices":[{"id":"1","label":"Mutual TLS","other":false},{"id":"2","label":"Hot-Desking","other":false},{"id":"3","label":"VDM","other":false},{"id":"4","label":"N/A","other":false}],"questionKey":""},"15":{"type":"cm","label":"Which of the following management/monitoring protocols device supports that Phonism currently supports?","description":"Please select the management/monitoring protocols that this device supports.","validation":{"rq":true},"choices":[{"id":"1","label":"CWMP / TR-069","other":false},{"id":"2","label":"USP / TR-369","other":false},{"id":"3","label":"Device Webhooks or Action URIs","other":false},{"id":"4","label":"N/A","other":false}],"questionKey":""},"9":{"type":"cd","label":"Is this request for a new brand/model type that is not currently supported on our platform??","description":"Please select \"Yes\" for a new endpoint support request. You can check our supported endpoints from: https://phonism.atlassian.net/wiki/spaces/SKB/pages/1491468289/Supported+Endpoints","validation":{"rq":true},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""},"48":{"type":"no","label":"How many would you add to the platform within the next 90 days?","description":"Please provide the number of the devices you are planning to add to the platform within the next 90 days.","validation":{"rq":false,"wh":false},"choices":[],"questionKey":""},"21":{"type":"cd","label":"Is \"Ring Ready Template\" required for this device?","description":"Please select \"Yes\" if you want a \"Ring Ready Template\" for this device.","validation":{"rq":false},"choices":[{"id":"1","label":"Yes","other":false},{"id":"2","label":"No","other":false}],"questionKey":""}}},"uuid":"3a9cf72a-2864-4d4e-93c2-ab2543254271"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/5?xdm_e=https%3A%2F%2Fphonism.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI0MDRiZTVlZDc1ZDNjOTBmZDdiZDNjYzYxMzEzMWYzMzdkNDgzMWU0YWI2MmM3ODQwYWQyYzYzMmZiZTNjZWVhIiwiaXNzIjoiMzZmOTc2NDEtODEyMC0zNzkyLTk5ZGUtNjRiYzJlMmZlMGEzIiwiY29udGV4dCI6e30sImV4cCI6MTc3MTAyMTg4MiwiaWF0IjoxNzcxMDIwOTgyfQ.kWCZ_OQ8ST5q-3mvC7K3659fu_aUaaI92R2j5RrlVRA\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjM2Zjk3NjQxLTgxMjAtMzc5Mi05OWRlLTY0YmMyZTJmZTBhMyIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL3Bob25pc20uYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvcGhvbmlzbS5hdGxhc3NpYW4ubmV0In0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJQSFMiLCJpZCI6IjEwNTEwIn19fSwiZXhwIjoxNzcxMDIxODgyLCJpYXQiOjE3NzEwMjA5ODJ9.0lkII51W788XGq69gFpAX0A3DZB4HLTKB73YohqJGQQ\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://phonism.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://phonism.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"PHS\\\",\\\"id\\\":\\\"10510\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"PHS\\\",\\\"project.id\\\":\\\"10510\\\",\\\"servicedesk.serviceDeskId\\\":\\\"5\\\",\\\"servicedesk.requestTypeId\\\":\\\"10262\\\"}\",\n \"timeZone\":\"America/New_York\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://phonism.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"},{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.plugins4people.jsd.jsd-config-importer__sd-portal-header-create-request-create_request","name":"sd-portal-header-create-request","html":"<div class=\"ap-container\" id=\"ap-com.plugins4people.jsd.jsd-config-importer__sd-portal-header-create-request-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-com.plugins4people.jsd.jsd-config-importer__sd-portal-header-create-request-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.plugins4people.jsd.jsd-config-importer\",\n \"uniqueKey\":\"com.plugins4people.jsd.jsd-config-importer__sd-portal-header-create-request-create_request\",\n \"key\":\"sd-portal-header-create-request-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header-create-request\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-enhancer-cloud.herokuapp.com/banner-view?message_key=requestForm&request_type_id=10262&xdm_e=https%3A%2F%2Fphonism.atlassian.net&xdm_c=channel-com.plugins4people.jsd.jsd-config-importer__sd-portal-header-create-request-create_request&cp=&xdm_deprecated_addon_key_do_not_use=com.plugins4people.jsd.jsd-config-importer&lic=active&userAccess=true&capSet=capabilityStandard&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJmNjU3YjFlNTM5YmMxMDNiMDliMWUwNTNiODVhYTAzNTQ2YjcxMGE4ZDA0ZTA0OTc0ZTMyZGEzOGFiMWU3MGJiIiwiaXNzIjoiMzZmOTc2NDEtODEyMC0zNzkyLTk5ZGUtNjRiYzJlMmZlMGEzIiwiY29udGV4dCI6e30sImV4cCI6MTc3MTAyMTg4MiwiaWF0IjoxNzcxMDIwOTgyfQ.hRqEWuZTZl9QIOk4zSODSGbQhCZHn6yP2AyeINLpr0E\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.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.qJ5Fy4jv4N8dSA5anrvhRNphP9I8SFdoLbwVHHwcTgg\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true,\\\"capabilitySet\\\":\\\"capabilityStandard\\\"},\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://phonism.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://phonism.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"PHS\\\",\\\"id\\\":\\\"10510\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"PHS\\\",\\\"project.id\\\":\\\"10510\\\",\\\"servicedesk.serviceDeskId\\\":\\\"5\\\",\\\"servicedesk.requestTypeId\\\":\\\"10262\\\"}\",\n \"timeZone\":\"America/New_York\",\n \"origin\":\"https://jsd-enhancer-cloud.herokuapp.com\",\n \"hostOrigin\":\"https://phonism.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}