In order for the integration between Phonism and Zoom to function properly, your Zoom Account needs to have “Other” phone support enabled. This must be requested of your Zoom Account Manager using email. Additionally, the Account Executive or Systems Engineer needs to fill out a ticket using Service Now to request “Assisting Provisioning” toggle to be enabled for the Zoom Account. Today, these requests go to Derrick Fitzgerald and the AE/SE have to fill out a form and have the customer sign it for approval. We cannot integrate till both of these items have been successfully completed by Zoom.
Once “Other” Phone Support is enabled and Assisted Provisioning, you can complete the Zoom Onboard process at http://app.phonism.com/integration/zoom
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