Whitelabel the portal with your own custom domain, logo, colors, SSL certificates and intercom support chat for your customers.
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Phonism provides the capability to whitelabel the portal with your own custom domain, logo, colors, SSL certificates and intercom (https://www.intercom.com) support chat for your customers.
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VoIP devices have special requirements for SSL certificates.
Wildcard certificates are not allowed for device compatibility.
For the Admin Portal most SSL certificate authority works.
Example authorities: Symantec, NameCheap, Digicert
For the Phone Portal you must choose your SSL certificate authority wisely or you risk connectivity issues with your devices.
Endpoints have a set of pre-installed valid authorities by the manufacturer. Your certificate authority may not be supported from the factory by the manufacturer. This is device and firmware specific.
Refer to your devices' administration guide for a list of pre-installed authorities.
Phonism uses DigiCert “Secure Site OV” signed by issuer “DigiCert SHA2 Secure Server CA.”
To date, we have found this product to have the best compatibility among the devices we support.
WHITELABEL YOUR PORTAL THEME
Whitelabel customers have the ability to modify the portal theme with their own colors, logo, and favicon.
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Navigate to Account and click on the Whitelabel Settings tab.
Click Choose File to upload your logo and favicon.
Add your theme colors.
Click Save.
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CUSTOMIZE PORTAL DOMAIN
A Canonical Name used to alias one name to another. This allows you to have your own URL, while it is pointing to app.xxxxx.phonism.com with xxxxx being your account name.
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Open a support ticket to notify our team to complete the setup.
NEXT STEPS
After the support team has completed their setup you can begin pointing devices to your new URL.
Configuration generated by Phonism will use your custom CNAME.
Existing devices will be transitioned to the new CNAME next time a configuration change is made.
Phonism existing domains can still be used.
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