In order for the integration between Phonism and Zoom to function properly, your Zoom Account needs to have “Other” phone support enabled. This must be requested of your Zoom Account Manager using email.
Below is a sample email to send to your Zoom Account Manager along with a required Waiver that must be signed.
After your Zoom Account Manager received all the required information, it should take 2 business days to complete the approval process.
Once Other Phone Support is enabledAdditionally, the Account Executive or Systems Engineer needs to fill out a ticket using Service Now to request “Assisting Provisioning” toggle to be enabled for the Zoom Account. Today, these requests go to Derrick Fitzgerald and the AE/SE have to fill out a form and have the customer sign it for approval. We cannot integrate till both of these items have been successfully completed by Zoom.
Once “Other” Phone Support is enabled and Assisted Provisioning, you can complete the Zoom Onboard process at http://wwwapp.phonism.com/integration/zoom
Sample Email
Dear Zoom Account Manager,
Please Enable the Generic Device model support on my Zoom account.
Please find details of my intended use below along with the signed Acknowledgement for Unsupported Feature Request.
How many units are you looking to configure manually?
Does it support SIP registration?
Does it support the use of a wildcard SSL certificate?
Does it support TLS 1.2/SRTP security protocol?
What are its TLS 1.2/AES -256 cipher sets?
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Be sure to answer all the questions above and include the signed agreement to expedite your approval. |
Waiver
You will need to sign this waiver and send it to your Zoom Account manager to complete this request.
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