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Add an integration between Phonism and Zoom.

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Zoom integration

Phonism's integration with Zoom simplifies device management for VoIP phones, maintaining seamless synchronization of hierarchy, users, phones, and VoIP credentials across both platforms. The integration optimizes device configurations for Zoom operations, ensuring smooth functionality and enhanced user experience.

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Feature prerequisites

You must have an active Phonism account with the hierarch feature and account-level super admin user access.

Your Zoom account needs to have “Other” phone support enabled.  This must be requested of your Zoom account manager via email. Once enabled, complete the Zoom Onboard process at http://app.phonism.com/integration/zoom . 

ADD ZOOM INTEGRATION100

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1. Search for the Phonism integration on the Zoom Marketplace click

2. Sign-in to your Zoom account and authorize the integration.

3. When redirected to Phonism, log in and continue onboarding by following the on-screen wizard. The wizard guides you through:

   1. Log in to Phonism.

   2. Check for Zoom Authorization.

   3. Check permissions available in Zoom.

   4. Summarize the assets to be synchronized.

   5. Finalize setup and begin synchronization.

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Once the integration is configured, Phonism begins synchronizing assets in a new branch of your Phonism Hierarchy and automatically creates new tenants within that branch, representing each one of your Zoom sites. Zoom Phone users and devices are created in the corresponding tenants in Phonism.

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TWO-WAY SYNC OF SITES, USERS, AND ZOOM PHONE DEVICES

Assets created or deleted in Zoom are automatically created or deleted in Phonism.

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• No tenant can be created under a Zoom integration domain.

• Any created user appears as pending at Zoom until the user accepts the invitation.

• Zoom admin and owner users can’t be deleted.

• Users can only be assigned to a maximum of three phones.

• VoIP credentials are read only.

• User assignment is required when a phone is created.

• Phones created in Phonism appear as the “Other” device in Zoom Phone.

AUTOMATIC DEVICE CONFIGURATION

For select devices (device list TBD *do we need to add a list here?*), when a Zoom integration is added to your Phonism account, Phonism templates are automatically added at the root of your Zoom integration. These templates are optimized for Zoom service, incorporating best practices and ensuring the device is configured to a ring-ready state. For automatic template application to occur, you must do the following:

1. Navigate to the root of your Zoom Integration in Phonism.

2. Select the Templates tab.

3. Review each template that was automatically imported.

4. Update thetemplate State and set it to Auto Apply so that all relevant devices under this hierarchy will have these templates applied.

APPLY TAGS TO PHONES

Now that the assets are synchronized, create a Phonism template per brand/model(s) as auto-apply, so that the values of the dynamic synchronized tags from Zoom are pushed to the phone’s config.

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DEACTIVATE ZOOM INTEGRATION

1. In Phonism, navigate to the Domain where your Zoom integration is.

2. Go to the Integrations tab and select the Trash icon to delete the integration by following the on-screen wizard.

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FREQUENTLY ASKED QUESTIONS

Question: What should I do if a new asset is taking a long time to load on the system? 

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Answer: Only devices identified as “Other” in Zoom Phone will be created in Phonism.

REGISTER MITEL PHONES

You can create, upload, and provision SSL certificates so that Mitel phones can successfully register against Zoom Phone over TLS 1.2. This is a requirement for Zoom Phone service. This solution is applicable to all Mitel devices supported in Phonism.

Create a Mitel-compatible certificate for Zoom Phone

1. Download SSL certificates. Download the following SSL Certificates from Zoom Phone's Knowledge Base: some text

   • DigiCert Global Root CA

   • DigiCert Global Root G2

   • DigiCert TLS RSA4096 Root G5

2. Combine certificates. Open a text editor and combine the content of each of the three .pem files you downloaded into a single file. Save this file with a memorable name like zoom_phone_trusted_certs.pem.

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Mitel Zoom Phone custom configuration

The following custom configuration can be used to configure a Mitel phone for registration on Zoom Phone. This configuration can be used in a Template or Phone in Phonism.

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Custom configuration: 

contact rcs: 0

diagnostics: 1

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