[{"id":"4bcfd3b8-df96-95b6-72d4-de7753988243","label":"Summary","body":{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":1},"content":[{"type":"text","text":"What is the Phonism Hierarchy?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"The hierarchy features in Phonism enables customers to organize their device deployments into logical groups that fit their needs. This helps service providers or enterprises to easily push individual device, site, or network-wide changes and provide advanced device customization at scale."}]},{"type":"paragraph","content":[]},{"type":"paragraph","content":[{"type":"text","text":"Hierarchy Levels","marks":[{"type":"strong"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Account"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Service Provider"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Enterprise"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Domain"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Tenant"}]}]}]}]}]}]}]}]}]}]}]},{"type":"paragraph","content":[]},{"type":"paragraph","content":[{"type":"text","text":"While it is only possible to have one "},{"type":"text","text":"Account","marks":[{"type":"strong"}]},{"type":"text","text":", it is easy to add as many other hierarchy levels as you might need to organize and manage the devices in your network. It is important to note that phones are managed at the Domain and Tenant level. The other levels of the hierarchy act as folders for organizing your templates, users, and logs."}]},{"type":"paragraph","content":[]},{"type":"mediaSingle","attrs":{"width":60.18348623853211,"layout":"center"},"content":[{"type":"media","attrs":{"id":"att1469808681","type":"external","width":1430,"height":824,"url":"https://phonism.atlassian.net/wiki/download/attachments/1469743142/ff3db646-b2c5-4778-8bab-5889b37ee041.png?version=1&modificationDate=1655199948970&cacheVersion=1&api=v2"}}]},{"type":"heading","attrs":{"level":1},"content":[{"type":"text","text":"How should I use the hierarchy?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Hierarchy is best used to organize your network of devices based on your deployment and needs. "}]},{"type":"paragraph","content":[]}]}},{"id":"5192cb57-0c28-1ae4-60fc-5cc7edb01210","label":"Requirements","body":{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"This feature should be enabled on your account by Phonism Support."}]},{"type":"paragraph","content":[]}]}},{"id":"702e279e-b03a-cbbf-8e4d-b751d3788cb8","label":"Configuration","body":{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"When the hierarchy is enabled on your account, you’ll be able to configure the following levels from top to bottom."}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Service Provider"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Enterprise "}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Domain"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Tenant"}]}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Service Provider:"}]},{"type":"paragraph","content":[{"type":"text","text":"There is “Service Providers“ tab under your Account. You can start creating Service Providers by clicking the add button. "}]},{"type":"paragraph","content":[]},{"type":"mediaSingle","attrs":{"layout":"center"},"content":[{"type":"media","attrs":{"id":"att1483440129","type":"external","width":634,"height":520,"url":"https://phonism.atlassian.net/wiki/download/attachments/1469743142/e080eb59-e7f1-425e-ad51-076d2e2430ed.png?version=1&modificationDate=1656596355680&cacheVersion=1&api=v2"}}]},{"type":"paragraph","content":[{"type":"text","text":"Name: ","marks":[{"type":"strong"}]},{"type":"text","text":"Name of this Service Provider."}]},{"type":"paragraph","content":[{"type":"text","text":"Enable Whitelabel:","marks":[{"type":"strong"}]},{"type":"text","text":" Whitelabel settings are done on the Account level and if this is turned on, the service provider will inherit the account level whitelabel settings."}]},{"type":"panel","attrs":{"panelType":"note"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Please see the page “"},{"type":"text","text":"Whitelabel Settings","marks":[{"type":"link","attrs":{"href":"https://phonism.atlassian.net/wiki/spaces/~379206098/pages/1470595132/White+Label+Settings"}}]},{"type":"text","text":"“ for more details. "}]}]},{"type":"paragraph","content":[{"type":"text","text":"Maximum Devices:","marks":[{"type":"strong"}]},{"type":"text","text":" The desired limit of number of devices for this Service Provider. If leaved empty, there will be no limit."}]},{"type":"paragraph","content":[{"type":"text","text":"Account Number: ","marks":[{"type":"strong"}]},{"type":"text","text":"This is anything that you want to refer for some internal reference, can be leaved empty."}]},{"type":"paragraph","content":[{"type":"text","text":"Force Provisioning Plus: ","marks":[{"type":"strong"}]},{"type":"text","text":"When this is enabled, all the newly added devices under this Service Provider will be forced to Provisioning Plus."}]},{"type":"panel","attrs":{"panelType":"note"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Please see the page “"},{"type":"text","text":"Provisioning Plus","marks":[{"type":"link","attrs":{"href":"https://phonism.atlassian.net/wiki/spaces/~379206098/pages/1470660740/Provisioning+Plus+One+Time+Provisioning"}}]},{"type":"text","text":"“ for more information."}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Enterprise:"}]},{"type":"paragraph","content":[{"type":"text","text":"There is “Enterprises” tab under your Service Provider on which you can add/edit enterprises that belongs to the selected Service Provider."}]},{"type":"paragraph","content":[]},{"type":"mediaSingle","attrs":{"layout":"center"},"content":[{"type":"media","attrs":{"id":"att1483210794","type":"external","width":714,"height":356,"url":"https://phonism.atlassian.net/wiki/download/attachments/1469743142/42e43136-bdb5-4403-8ab2-087d4086ebc2.png?version=1&modificationDate=1656677681991&cacheVersion=1&api=v2"}}]},{"type":"paragraph","content":[{"type":"text","text":"Name: ","marks":[{"type":"strong"}]},{"type":"text","text":"Name of the Enterprise."}]},{"type":"paragraph","content":[{"type":"text","text":"Account Number: ","marks":[{"type":"strong"}]},{"type":"text","text":"This is anything that you want to refer for some internal reference, can be leaved empty."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Domain:"}]},{"type":"paragraph","content":[{"type":"text","text":"There is “Domains” tab under each Enterprise. You can add Domains to the selected Enterprise from here. "}]},{"type":"mediaSingle","attrs":{"layout":"center"},"content":[{"type":"media","attrs":{"id":"att1483997185","type":"external","width":638,"height":359,"url":"https://phonism.atlassian.net/wiki/download/attachments/1469743142/d844123b-7926-45d6-ace5-4d8865674835.png?version=1&modificationDate=1656677820415&cacheVersion=1&api=v2"}}]},{"type":"paragraph","content":[{"type":"text","text":"Name: ","marks":[{"type":"strong"}]},{"type":"text","text":"Name of the Domain."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Tenant:"}]},{"type":"paragraph","content":[{"type":"text","text":"There is “Tenants“ tab under each Domain in the system. You can add new tenants or edit existing ones of the domain from here."}]},{"type":"panel","attrs":{"panelType":"note"},"content":[{"type":"paragraph","content":[{"type":"text","text":"You can see all the details for Tenant settings on this "},{"type":"text","text":"page","marks":[{"type":"link","attrs":{"href":"https://phonism.atlassian.net/wiki/spaces/~379206098/pages/1419214908/Tenant"}}]},{"type":"text","text":". "}]}]},{"type":"paragraph","content":[]}]}},{"id":"962bf744-9439-e9f0-29ff-9f2fc22b52b0","label":"Examples","body":{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":1},"content":[{"type":"text","text":"Hierarchy organized by Region","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Phonism customer Awesome VoIP Company manages the phones for Pizza Pizza. They have created a hierarchy for Pizza Pizza to be based upon the franchise type at the "},{"type":"text","text":"Enterprise","marks":[{"type":"strong"}]},{"type":"text","text":" level and then the regions of the stores at the "},{"type":"text","text":"Domain","marks":[{"type":"strong"}]},{"type":"text","text":" level, followed by the individual locations at the "},{"type":"text","text":"Tenant","marks":[{"type":"strong"}]},{"type":"text","text":" level."}]},{"type":"mediaSingle","attrs":{"layout":"center"},"content":[{"type":"media","attrs":{"id":"att1470595143","type":"external","width":976,"height":239,"url":"https://phonism.atlassian.net/wiki/download/attachments/1469743142/8d2e89aa-116c-42f7-bff9-6400c1aa7aec.png?version=1&modificationDate=1655200082470&cacheVersion=1&api=v2"}}]},{"type":"paragraph","content":[{"type":"text","text":"As you can see below, Awesome VoIP Company manages additional customers at the "},{"type":"text","text":"Service Provider ","marks":[{"type":"strong"}]},{"type":"text","text":"level. The hierarchy can be customized to meet the requirements and complexities of different customer types."}]},{"type":"mediaSingle","attrs":{"layout":"center"},"content":[{"type":"media","attrs":{"id":"att1470660670","type":"external","width":814,"height":521,"url":"https://phonism.atlassian.net/wiki/download/attachments/1469743142/2611961a-e6d9-4c31-b62d-f211a0a7610e.png?version=1&modificationDate=1655200101654&cacheVersion=1&api=v2"}}]},{"type":"heading","attrs":{"level":1},"content":[{"type":"text","text":"Organizing by department","marks":[{"type":"strong"}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Hospital (multi-location)"}]},{"type":"paragraph","content":[{"type":"text","text":"Hierarchy:","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Hosted VoIP Provider / Voip Reseller 1 / St Joe’s Hospital / Bethpage NY / Pediatrics"}]},{"type":"mediaSingle","attrs":{"width":50,"layout":"center"},"content":[{"type":"media","attrs":{"id":"att1469808691","type":"external","width":1720,"height":638,"url":"https://phonism.atlassian.net/wiki/download/attachments/1469743142/93e40c6d-882e-4667-a41a-5b4efe0bb017.png?version=1&modificationDate=1655200126887&cacheVersion=1&api=v2"}}]},{"type":"paragraph","content":[{"type":"text","text":"Here we have a hospital with multiple locations across the country. The hospital sits at the "},{"type":"text","text":"Enterprise ","marks":[{"type":"strong"}]},{"type":"text","text":"level. We have the "},{"type":"text","text":"Domain ","marks":[{"type":"strong"}]},{"type":"text","text":"level assigned to different cities in which the hospital operates. At the "},{"type":"text","text":"Tenant","marks":[{"type":"strong"}]},{"type":"text","text":" level, we have organized by department, which often needs unique settings."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Local School District (multi-location)"}]},{"type":"paragraph","content":[{"type":"text","text":"Hierarchy:","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Hosted VoIP Provider / Voip Reseller 1 / Tampa SD / Bay High School / Classrooms"}]},{"type":"mediaSingle","attrs":{"width":50,"layout":"center"},"content":[{"type":"media","attrs":{"id":"att1470562356","type":"external","width":1703,"height":693,"url":"https://phonism.atlassian.net/wiki/download/attachments/1469743142/86060ac7-c77f-4e6c-97b1-c183bf667b57.png?version=1&modificationDate=1655200160226&cacheVersion=1&api=v2"}}]},{"type":"paragraph","content":[{"type":"text","text":"In this example, we have taken a more local approach. Here we are managing phones for a local school district. The school district is created at the "},{"type":"text","text":"Enterprise","marks":[{"type":"strong"}]},{"type":"text","text":" level. Below that, at the "},{"type":"text","text":"Domain","marks":[{"type":"strong"}]},{"type":"text","text":" level, we have each location within that district. Lastly, at the "},{"type":"text","text":"Tenant","marks":[{"type":"strong"}]},{"type":"text","text":" level, we have organized our devices by their use case. Often we see groups of users that want specific customizations based on the use case."}]},{"type":"paragraph","content":[]},{"type":"paragraph","content":[{"type":"text","text":"For example, admin offices may have certain unique features, while devices in the classrooms are limited to specific speed dials."}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Law Office (Single Location)"}]},{"type":"paragraph","content":[{"type":"text","text":"Hierarchy:","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Hosted VoIP Provider / Voip Reseller 1 / SINGLE LOCATION Customers / Matt’s Law Office / Conference Rooms or Attorney’s or Front Desk"}]},{"type":"paragraph","content":[]},{"type":"mediaSingle","attrs":{"width":50,"layout":"center"},"content":[{"type":"media","attrs":{"id":"att1470070833","type":"external","width":1703,"height":748,"url":"https://phonism.atlassian.net/wiki/download/attachments/1469743142/573627b6-272d-4fea-839d-1201f8c2a162.png?version=1&modificationDate=1655200188909&cacheVersion=1&api=v2"}}]},{"type":"paragraph","content":[{"type":"text","text":"Maybe you have a mix of multi-location and single location customers. Here you can easily manage single location businesses by creating them at the "},{"type":"text","text":"Domain ","marks":[{"type":"strong"}]},{"type":"text","text":"level & organizing the devices by the department at the "},{"type":"text","text":"Tenant ","marks":[{"type":"strong"}]},{"type":"text","text":"level."}]},{"type":"heading","attrs":{"level":1},"content":[{"type":"text","text":"Organizing by brand","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Organizing by the brand is one approach to setting up a hierarchy, while interesting not really needed unless you have specific technicians that only work on one brand of device."}]},{"type":"paragraph","content":[]},{"type":"paragraph","content":[{"type":"text","text":"The Phonism Template engine does everything by brand, so templates can be applied to manage by brand and the hierarchy can still be by location."}]},{"type":"paragraph","content":[]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"By Brand (Single Location)"}]},{"type":"paragraph","content":[{"type":"text","text":"Hierarchy:","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Hosted VoIP Provider / Voip Reseller 1 / Polycom Customers / Mike’s Insurance / Sales Dept"}]},{"type":"mediaSingle","attrs":{"width":50,"layout":"center"},"content":[{"type":"media","attrs":{"id":"att1470595148","type":"external","width":1703,"height":629,"url":"https://phonism.atlassian.net/wiki/download/attachments/1469743142/3761fe04-783a-444a-b7ef-32702cfe48e7.png?version=1&modificationDate=1655200224653&cacheVersion=1&api=v2"}}]},{"type":"paragraph","content":[{"type":"text","text":"We have also seen some service providers who have a mix of devices at a particular site. You can manage different brand types at the "},{"type":"text","text":"Tenant ","marks":[{"type":"strong"}]},{"type":"text","text":"level for a specific "},{"type":"text","text":"Enterprise","marks":[{"type":"strong"}]},{"type":"text","text":" like Kate's Bagels."}]},{"type":"paragraph","content":[]}]}}] |