[{"id":"4bcfd3b8-df96-95b6-72d4-de7753988243","label":"Summary","body":{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"Shared Lines allows calls made to one phone number to be answered by multiple phone devices. A Phone will register a SIP Line using a single credential set that is shared across multiple devices or a unique set of credentials per device the shared appearance and call routing is handled by the SIP server."}]},{"type":"paragraph","content":[]}]}},{"id":"702e279e-b03a-cbbf-8e4d-b751d3788cb8","label":"Configuration","body":{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"Configuring a shared line consists of two parts:"}]},{"type":"orderedList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Configuration of your Voice Server with SIP credentials that are configured as a Shared Line"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Configuration of the device with SIP credentials with Shared Line support"}]}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Step 1: Voice Server Configuration"}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Configure SIP Accounts"}]},{"type":"paragraph","content":[{"type":"text","text":"Typically there are two ways of configuring shared lines:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Configure a single SIP account as a Shared Line. Each device will use the same SIP username and password to register with the SIP server."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Configure a SIP account per-device with unique credentials. The SIP server will handle sharing calls between each SIP account associated with the shared phone number."}]}]}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Please refer to your Voice Server's documentation and best practices to configure a Shared Lines in your environment."}]}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Enter SIP Account Credentials into Phonism"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Once you have your SIP account credentials configured"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Navigate to your desired Tenant and enter the VoIP Credentials. We will use these later to configure your device(s)."}]}]}]}]}]},{"type":"mediaSingle","attrs":{"layout":"center"},"content":[{"type":"media","attrs":{"id":"att1469939785","type":"external","width":470,"height":250,"url":"https://phonism.atlassian.net/wiki/download/attachments/1470627952/6c63ec4d-4821-4cc8-b446-a99bf0774089.png?version=1&modificationDate=1655205000630&cacheVersion=1&api=v2"}}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Step 2: Device Configuration"}]},{"type":"paragraph","content":[{"type":"text","text":"For this example, we will be configuring a Poly VVX 500 to register Line 2 as a shared line using a previously configured, Shared Line capable VoIP Credential set."}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Manual Configuration"}]},{"type":"heading","attrs":{"level":4},"content":[{"type":"text","text":"SIP Registration"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Edit the Phone's configuration and Navigate to Line 2"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Select the correct VoIP Credential"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Set the "},{"type":"text","text":"Type","marks":[{"type":"code"}]},{"type":"text","text":" to "},{"type":"text","text":"Shared","marks":[{"type":"code"}]}]}]}]},{"type":"mediaSingle","attrs":{"layout":"center"},"content":[{"type":"media","attrs":{"id":"att1470562413","type":"external","width":895,"height":298,"url":"https://phonism.atlassian.net/wiki/download/attachments/1470627952/316722c3-82c0-413d-b2c4-4af811315892.png?version=1&modificationDate=1655205024892&cacheVersion=1&api=v2"}}]},{"type":"heading","attrs":{"level":4},"content":[{"type":"text","text":"Line Keys"}]},{"type":"paragraph","content":[{"type":"text","text":"Ensure a Line Key is configured on the device for the User to interact with that line."}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Navigate to the Buttons Tab -> Line Keys and configure Line Key 2 "},{"type":"text","text":"Type","marks":[{"type":"code"}]},{"type":"text","text":" as "},{"type":"text","text":"Line","marks":[{"type":"code"}]},{"type":"text","text":" and set the "},{"type":"text","text":"Index","marks":[{"type":"code"}]},{"type":"text","text":" to "},{"type":"text","text":"2","marks":[{"type":"code"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"This configures Key 2 as a Line Key for Line 2"}]}]}]}]}]},{"type":"mediaSingle","attrs":{"width":50,"layout":"center"},"content":[{"type":"media","attrs":{"id":"att1469939791","type":"external","width":951,"height":575,"url":"https://phonism.atlassian.net/wiki/download/attachments/1470627952/71ccc392-939b-4974-a9db-f4e17df1ec00.png?version=1&modificationDate=1655205051570&cacheVersion=1&api=v2"}}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Save your configuration and provision the device!"}]}]}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Using the Visual Button Manager"}]},{"type":"paragraph","content":[{"type":"text","text":"For supported devices, the Visual Button Manager (VBM) simplifies Shared Line configuration by configuring additional options on your behalf."}]},{"type":"heading","attrs":{"level":4},"content":[{"type":"text","text":"SIP Registration"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Edit the Phone's configuration and Navigate to Line 2"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Select the correct VoIP Credential"}]}]}]},{"type":"mediaSingle","attrs":{"width":50,"layout":"center"},"content":[{"type":"media","attrs":{"id":"att1470660692","type":"external","width":974,"height":343,"url":"https://phonism.atlassian.net/wiki/download/attachments/1470627952/8678ffc8-c7e1-45e3-ae16-6b555267fde5.png?version=1&modificationDate=1655205082881&cacheVersion=1&api=v2"}}]},{"type":"heading","attrs":{"level":4},"content":[{"type":"text","text":"Line Keys"}]},{"type":"paragraph","content":[{"type":"text","text":"Ensure a Line Key is configured on the device for the User to interact with that line."}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Navigate to the Visual Button Manager"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Select the desired key you want to configure as a Line Key for this new Shared Line"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Set the "},{"type":"text","text":"type","marks":[{"type":"code"}]},{"type":"text","text":" to "},{"type":"text","text":"Shared Line","marks":[{"type":"code"}]},{"type":"text","text":" and set the "},{"type":"text","text":"line","marks":[{"type":"code"}]},{"type":"text","text":" to "},{"type":"text","text":"Shared Line 2","marks":[{"type":"code"}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The VBM set any additional settings to enable shared lines."}]}]}]}]}]},{"type":"mediaSingle","attrs":{"width":50,"layout":"center"},"content":[{"type":"media","attrs":{"id":"att1470365769","type":"external","width":1116,"height":600,"url":"https://phonism.atlassian.net/wiki/download/attachments/1470627952/9e24f744-d1d8-468f-b421-c829c446ce72.png?version=1&modificationDate=1655205108515&cacheVersion=1&api=v2"}}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Save your configuration and provision the device!"}]}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Broadworks Integration Support"}]},{"type":"paragraph","content":[{"type":"text","text":"Customers utilizing Broadworks may have additional configuration to consider. Please refer to our documentation on "},{"type":"text","text":"Broadworks Shared Call Appearance Support","marks":[{"type":"link","attrs":{"href":"https://phonism.atlassian.net/wiki/spaces/SKB/pages/1486225409/Shared+Call+Appearance+Support"}}]},{"type":"text","text":"."}]}]}},{"id":"ee276dd4-0963-c61d-7a31-f808e2f84acf","label":"Assumptions & Limitations","body":{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"Not all devices or SIP servers support Shared Lines (also known as Shared Call Appearance or Shared Line Appearance). Refer to your device manufacturer and voice service documentation."}]},{"type":"paragraph","content":[]}]}}] |