[{"id":"4bcfd3b8-df96-95b6-72d4-de7753988243","label":"Summary","body":{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"Phonism’s Hot Desking feature allows our users to set up saved configuration Templates for a User so their settings can be used to configure devices within their Tenant. An example use of this would be for a call center deployment where agents do not have an assigned workstation. With Phonism Hot Desking, the User’s configuration can be applied on any Phone within the Tenant they successfully log into."}]}]}},{"id":"5192cb57-0c28-1ae4-60fc-5cc7edb01210","label":"Requirements","body":{"version":1,"type":"doc","content":[{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The feature must be enabled by Phonism Support."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Devices should be Polycom or Snom. "}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"“Template Model Compatibility” is still in effect."}]}]}]},{"type":"paragraph","content":[]}]}},{"id":"702e279e-b03a-cbbf-8e4d-b751d3788cb8","label":"Configuration","body":{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":1},"content":[{"type":"text","text":"Considerations","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"A user cannot login to a Phone unless the following criteria are met:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The Phone has been assigned a Host Template and provisioned at least once since the assignment of the Host Template"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The User is assigned a User Template"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The User has had User Profile credentials for the on-device login/logout setup."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The assigned User Template is compatible with the Model of Phone they are attempting to login with"}]}]}]},{"type":"heading","attrs":{"level":1},"content":[{"type":"text","text":"User Interface Changes"}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Locating Hot Desking Templates"}]},{"type":"paragraph","content":[{"type":"text","text":"Hot Desking Templates can only exist at the Tenant level in Phonism. They must correspond to the Tenant of the Phone(s) and Users that the Template applies to. "}]},{"type":"paragraph","content":[{"type":"text","text":"When viewing Templates at the Tenant level, a new sub-tab will be available called “User Templates”. This is where all Hot Desking Templates will be located."}]},{"type":"mediaSingle","attrs":{"width":66.66666666666666,"layout":"center"},"content":[{"type":"media","attrs":{"type":"external","width":1720,"height":838,"url":"https://phonism.atlassian.net/wiki/download/attachments/1470660675/d411759a-d196-4429-a51d-08a94267f1e9%20(1).png?version=1&modificationDate=1656947768569&cacheVersion=1&api=v2"}}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Editing Hot Desking Templates"}]},{"type":"paragraph","content":[{"type":"text","text":"Configuring a Hot Desking Template is not much different than a regular Template. The differences include:"}]},{"type":"paragraph","content":[]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Configuration fields cannot be checked as Enabled or Overwritable. By default, all configuration in a Hot Desking Template is considered Enabled by default. "}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"See section “Hot Desk Template Application” to understand the implication of this change."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"New Template States"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"User - Can be associated with a User in the same Tenant and can be assigned to a Phone when the User logs into their User Profile on their handset."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Host - When assigned to a Phone, a Host Template acts as the default configuration for the Phone when a User Template is not assigned."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Template Information "}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The User dropdown will allow you to assign a the Template to a User within this Tenant"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The State dropdown will allow you to convert this Hot Desking Template to a User Template or Host Template"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"VoIP Credential Assignment"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Unlike regular Templates, Hot Desking Templates have exposed VoIP Username and Password parameters, like editing a Phone, giving you the ability to assign VoIP Credentials in a Hot Desking Template."}]}]}]},{"type":"mediaSingle","attrs":{"width":66.66666666666666,"layout":"center"},"content":[{"type":"media","attrs":{"id":"att1470365753","type":"external","width":1703,"height":942,"url":"https://phonism.atlassian.net/wiki/download/attachments/1470660675/08271d6c-6cf1-46a7-a202-ceaa26625553.png?version=1&modificationDate=1655200803781&cacheVersion=1&api=v2"}}]},{"type":"paragraph","content":[]},{"type":"mediaSingle","attrs":{"width":66.66666666666666,"layout":"center"},"content":[{"type":"media","attrs":{"id":"att1470758929","type":"external","width":1703,"height":977,"url":"https://phonism.atlassian.net/wiki/download/attachments/1470660675/7a4aeb2f-19c8-4dde-b808-e5741013ea49.png?version=1&modificationDate=1655200826454&cacheVersion=1&api=v2"}}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Phones List"}]},{"type":"paragraph","content":[{"type":"text","text":"When Hot Desking is enabled for your account, your Phones List will have two additional columns exposed to you:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Host Template - The currently assigned Hot Desking Host Template assigned to the Phone"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"User Template - The currently assigned Hot Desking User Template assigned to the Phone"}]}]}]},{"type":"mediaSingle","attrs":{"width":66.66666666666666,"layout":"center"},"content":[{"type":"media","attrs":{"id":"att1470070845","type":"external","width":1703,"height":886,"url":"https://phonism.atlassian.net/wiki/download/attachments/1470660675/b20c2e63-0fb2-4add-994d-a7220b81a984.png?version=1&modificationDate=1655200857353&cacheVersion=1&api=v2"}}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Users"}]},{"type":"paragraph","content":[{"type":"text","text":"When Hot Desking is enabled on your account by Phonism Support, Users will have “Hot-Desking Credentials“ part and you will be able to define the username/password information here for each HD user."}]},{"type":"mediaSingle","attrs":{"layout":"center"},"content":[{"type":"media","attrs":{"type":"external","width":677,"height":498,"url":"https://phonism.atlassian.net/wiki/download/attachments/1470660675/Untitled.png?version=3&modificationDate=1656514196690&cacheVersion=1&api=v2"}}]},{"type":"heading","attrs":{"level":1},"content":[{"type":"text","text":"Hot Desk Template Application"}]},{"type":"paragraph","content":[{"type":"text","text":"In Hot Desking Templates, configuration fields cannot be checked as Enabled or Overwritable. By default, all configuration in a Hot Desking Template is considered Enabled by default. "}]},{"type":"paragraph","content":[{"type":"text","text":"Because of this, while a Phone has a Host and/or a User Template assigned to it, you will be unable to make changes to that Phone’s configuration directly. All configuration changes must be done to the associated Host and User Templates."}]},{"type":"paragraph","content":[{"type":"text","text":"This does not affect the application of Auto-Apply Templates or Assignable Templates. These Templates will still be applied in the same order as before and be applied on top of Hot Desking Templates before being applied to the device."}]},{"type":"heading","attrs":{"level":1},"content":[{"type":"text","text":"Configure Devices for Hot Desking"}]},{"type":"paragraph","content":[{"type":"text","text":"Supported devices with hot desking abilities need to be configured to take advantage of Hot Desking in Phonism. Below you will find configuration snippets for Hot Desking supported Brands in Phonism."}]},{"type":"paragraph","content":[{"type":"text","text":"It’s highly recommended to place these configurations in an Auto-Apply Template so it is enforced across your deployment!"}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Polycom"}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"codeBlock","attrs":{},"content":[{"type":"text","text":"<?xml version='1.0' encoding='UTF-8'?>\n<PHONE_CONFIG>\n <ALL\n apps.telNotification.URL=\"https://p.phonism.com/telnotify\"\n apps.telNotification.userLogInOutEvent=\"1\"\n prov.login.enabled=\"1\"\n prov.login.useProvAuth=\"1\"\n prov.login.persistent=\"1\"\n />\n</PHONE_CONFIG>"}]}]}]},{"type":"paragraph","content":[]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Snom"}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"In your Host Template, configure a key to act as the Hot Desking Login key"}]}]},{"type":"mediaSingle","attrs":{"layout":"center"},"content":[{"type":"media","attrs":{"id":"att1469808703","type":"external","width":678,"height":201,"url":"https://phonism.atlassian.net/wiki/download/attachments/1470660675/e8f7337a-ea5d-4be0-a08f-cf8b2d35b594.png?version=1&modificationDate=1655200946608&cacheVersion=1&api=v2"}}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":" In your User Template, configure a key to act as the Hot Desking Logout Key"}]}]},{"type":"mediaSingle","attrs":{"layout":"center"},"content":[{"type":"media","attrs":{"id":"att1470660682","type":"external","width":681,"height":203,"url":"https://phonism.atlassian.net/wiki/download/attachments/1470660675/bb140571-c6af-4e55-ab0c-80ec83ae03a6.png?version=1&modificationDate=1655200976444&cacheVersion=1&api=v2"}}]}]}},{"id":"ee276dd4-0963-c61d-7a31-f808e2f84acf","label":"Assumptions & Limitations","body":{"version":1,"type":"doc","content":[{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"This feature is enabled per-customer. Refer to "},{"type":"text","text":"sales@phonism.com","marks":[{"type":"link","attrs":{"href":"mailto:sales@phonism.com"}},{"type":"underline"}]},{"type":"text","text":" for more information."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Only "},{"type":"text","text":"Polycom and Snom","marks":[{"type":"strong"}]},{"type":"text","text":" devices are supported at this time. "}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"As we identify support for on-device login/logout of user profile we can bring this feature to other Brands"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Template Model compatibility is still in effect. It will be impossible for a Hot Desking Template to be assigned to a Phone if it is not marked as compatible with that particular Model of Phone."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"A User cannot login to a Phone unless the following criteria are met:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The Phone has been assigned a Host Template and provisioned at least once since assignment of the Host Template"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The User is assigned a User Template"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The User has had User Profile credentials for on-device login/logout setup."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The assigned User Template is compatible with the Model of Phone they are attempting to login with"}]}]}]}]}]},{"type":"paragraph","content":[]}]}}] |