[{"id":"4bcfd3b8-df96-95b6-72d4-de7753988243","label":"Summary","body":{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"Polycom phones have the ability to report their line registration status to the Phonism platform. This can be managed on a per phone or template basis."}]}]}},{"id":"5192cb57-0c28-1ae4-60fc-5cc7edb01210","label":"Requirements","body":{"version":1,"type":"doc","content":[{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Phone must be running UC software 3.3.0 or greater"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"For Template configuration; template must have UC software 3.3.0 or greater set."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Phone must be a supported model in Phonism"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Telephony Line Events must be enabled for your account (Contact Phonism if it is not)"}]}]}]}]}},{"id":"702e279e-b03a-cbbf-8e4d-b751d3788cb8","label":"Configuration","body":{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Instructions for Phone Basis Configuration "}]},{"type":"orderedList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Log into Phonism"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Navigate to the desired Tenant and go to the Phones tab."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Click edit on the phone you wish to configure for Line Monitoring."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"When you are at the phone edit screen, go to Line Monitoring and click Line Registration to enable monitoring your phone’s line registration events."}]}]}]},{"type":"mediaSingle","attrs":{"width":50,"layout":"center"},"content":[{"type":"media","attrs":{"id":"att1469939759","type":"external","width":1720,"height":529,"url":"https://phonism.atlassian.net/wiki/download/attachments/1470791699/77cc01fb-7ab6-46a5-9c08-91e4bbe62d1c.png?version=1&modificationDate=1655204264164&cacheVersion=1&api=v2"}}]},{"type":"paragraph","content":[{"type":"text","text":"Some Poly software versions may require a Telephony Event URL to be entered like the screenshot below. "}]},{"type":"paragraph","content":[{"type":"text","text":"The URL to enter for monitoring is "},{"type":"text","text":"https://app.phonism.com/telnotify","marks":[{"type":"link","attrs":{"href":"https://app.phonism.com/telnotify"}},{"type":"strong"}]},{"type":"text","text":"."}]},{"type":"mediaSingle","attrs":{"width":50,"layout":"center"},"content":[{"type":"media","attrs":{"id":"att1470595174","type":"external","width":1136,"height":177,"url":"https://phonism.atlassian.net/wiki/download/attachments/1470791699/b8c10cdb-787c-4e2c-8e8e-0f8feec57e67.png?version=1&modificationDate=1655204291975&cacheVersion=1&api=v2"}}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Instructions for Template Basis Configuration"}]},{"type":"orderedList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Log into Phonism"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Navigate to the desired company/tenant and go to the Templates tab"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Create or edit an existing Polycom template (with 3.3.0 or greater software)"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"When you are at the edit template screen, go to "},{"type":"text","text":"Line Monitoring","marks":[{"type":"strong"}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Enable ","marks":[{"type":"strong"}]},{"type":"text","text":"the Parameter in the template by setting "},{"type":"text","text":"Line Registration ","marks":[{"type":"strong"}]},{"type":"text","text":"to "},{"type":"text","text":"On.","marks":[{"type":"strong"}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Navigate to the Phones tab."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Click and check the Polycom phones you want to apply the template to and click Apply Template."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Select the template you edited a moment ago and click continue"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"They should all now have that setting applied"}]},{"type":"orderedList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Refresh your browser if it does not appear after applying the template."}]}]}]}]}]},{"type":"mediaSingle","attrs":{"width":50,"layout":"center"},"content":[{"type":"media","attrs":{"id":"att1470365764","type":"external","width":1720,"height":356,"url":"https://phonism.atlassian.net/wiki/download/attachments/1470791699/2f3de6a7-670a-4478-973e-9c6611b0cb02.png?version=1&modificationDate=1655204322260&cacheVersion=1&api=v2"}}]},{"type":"paragraph","content":[{"type":"text","text":"Some Poly software versions may require a Telephony Event URL to be entered like the screenshot below. "}]},{"type":"paragraph","content":[{"type":"text","text":"The URL to enter for monitoring is "},{"type":"text","text":"https://app.phonism.com/telnotify","marks":[{"type":"link","attrs":{"href":"https://app.phonism.com/telnotify"}},{"type":"strong"}]},{"type":"text","text":"."}]},{"type":"mediaSingle","attrs":{"width":50,"layout":"center"},"content":[{"type":"media","attrs":{"id":"att1470791709","type":"external","width":1142,"height":223,"url":"https://phonism.atlassian.net/wiki/download/attachments/1470791699/6fdea493-d4d2-4dae-a7cb-4524971f1a2a%20(1).png?version=1&modificationDate=1655204404259&cacheVersion=1&api=v2"}}]},{"type":"paragraph","content":[]}]}},{"id":"ee276dd4-0963-c61d-7a31-f808e2f84acf","label":"Assumptions & Limitations","body":{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"Feature only available for Polycom devices at this time."}]}]}},{"id":"2403f4d3-f2c4-590b-047f-c8eb2f913cfd","label":"Logs & Monitoring","body":{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Monitoring on Phones Menu"}]},{"type":"paragraph","content":[{"type":"text","text":"Lines registration status will be seen on the Phones menu."}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Before Application:"}]},{"type":"mediaSingle","attrs":{"layout":"center"},"content":[{"type":"media","attrs":{"id":"att1470791714","type":"external","width":718,"height":292,"url":"https://phonism.atlassian.net/wiki/download/attachments/1470791699/2c3f477b-090e-40c2-9a55-2eea422d142b.png?version=1&modificationDate=1655204560748&cacheVersion=1&api=v2"}}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"After Application:"}]},{"type":"mediaSingle","attrs":{"layout":"center"},"content":[{"type":"media","attrs":{"id":"att1470070856","type":"external","width":723,"height":296,"url":"https://phonism.atlassian.net/wiki/download/attachments/1470791699/226f4f0a-5bf9-4e5f-bb39-6507ec08674e.png?version=1&modificationDate=1655204581879&cacheVersion=1&api=v2"}}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Monitoring on Dashboard"}]},{"type":"paragraph","content":[{"type":"text","text":"“Monitored Devices” widget will reflect the number of registered/unregistered devices."}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"hardBreak"},{"type":"text","text":"Before Application:"}]},{"type":"mediaSingle","attrs":{"width":50,"layout":"center"},"content":[{"type":"media","attrs":{"id":"att1470758934","type":"external","width":1703,"height":756,"url":"https://phonism.atlassian.net/wiki/download/attachments/1470791699/8f13d523-8455-4bd9-9d09-38b14d0ae52f.png?version=1&modificationDate=1655204605365&cacheVersion=1&api=v2"}}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"After Application:"}]},{"type":"paragraph","content":[]},{"type":"mediaSingle","attrs":{"width":50,"layout":"center"},"content":[{"type":"media","attrs":{"id":"att1470070861","type":"external","width":1703,"height":760,"url":"https://phonism.atlassian.net/wiki/download/attachments/1470791699/46f4dd0e-4ee0-4274-916a-dd73dbf2b9ec.png?version=1&modificationDate=1655204629658&cacheVersion=1&api=v2"}}]}]}},{"id":"f8e7d20f-6a66-54dc-0837-5f177f8d5cda","label":"FAQ","body":{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"Q: My phone is successfully registered, why does Phonism say it is unregistered after I enabled line registration monitoring?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"A:","marks":[{"type":"strong"}]},{"type":"text","text":" There are multiple possibilities:"}]},{"type":"paragraph","content":[{"type":"text","text":"The phone may not have retrieved it’s latest configuration from Phonism. If you suspect this is the case, perform a reboot of the phone to force a reprovision."}]},{"type":"paragraph","content":[{"type":"text","text":"The phone has not updated it’s registration status since the feature has been enabled. Perform a reboot of the phone so it will be forced to register with the voice server again."}]},{"type":"paragraph","content":[{"type":"text","text":"Q: How does Phonism monitor the device’s line registration status?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"A:","marks":[{"type":"strong"}]},{"type":"text","text":" Phonism utilizes the telephone event notification feature in Polycom phones to monitor line registration events. When enabled, we tell the device to notify us when the phone’s registration status has changed. "}]},{"type":"paragraph","content":[{"type":"text","text":"If you’re using the Polycom Telephony events with other software (e.g. call center management or customer relation manager) then do not enable this in Phonism. Polycom only supports one destination for these monitoring events."}]},{"type":"paragraph","content":[{"type":"text","text":"Q: None of these answered my question, what should I do?","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"A:","marks":[{"type":"strong"}]},{"type":"text","text":" You can start a support chat with your question and our support team will get back to you."}]},{"type":"paragraph","content":[]}]}}] |