[{"id":"4bcfd3b8-df96-95b6-72d4-de7753988243","label":"Summary","body":{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"Many device manufacturers provide a redirection service to enable their customers to deploy their devices and be directed to the correct provisioning server without having to unbox and configure the device. This paradigm is called Zero-Touch Provisioning."}]},{"type":"paragraph","content":[{"type":"text","text":"This service is baked into the devices' firmware from the factory. On the first boot up (or factory reset) the device contacts the service for redirection. If the device is registered in their system it will be redirected to the provisioning server you specified."}]},{"type":"paragraph","content":[{"type":"text","text":"Phonism integrates with these services' directly to automatically coordinate the redirection of your devices to provision from Phonism."}]},{"type":"paragraph","content":[]}]}},{"id":"5192cb57-0c28-1ae4-60fc-5cc7edb01210","label":"Requirements","body":{"version":1,"type":"doc","content":[{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"User credentials to access the Redirect Service Provider of choice."}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"A Super Admin account in Phonism at the root of your account."}]}]}]}]}},{"id":"aa56a541-5c30-dba8-d348-a4314f2c4426","label":"Configuration","body":{"version":1,"type":"doc","content":[{"type":"orderedList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Once you login, navigate to Account -> Redirect Services"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Fill in the required fields for your service and hit Save"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"If your credentials are correct, setup is complete!"}]}]}]},{"type":"mediaSingle","attrs":{"width":66.66666666666666,"layout":"center"},"content":[{"type":"media","attrs":{"type":"external","width":1526,"height":1210,"url":"https://phonism.atlassian.net/wiki/download/attachments/1470791719/f4a79f91-635d-41e2-8980-f843f75d1de8.png?version=2&modificationDate=1657035563399&cacheVersion=1&api=v2"}}]},{"type":"paragraph","content":[]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Polycom ZTP requires additional information. See our article on Polycom ZTP for more information:"}]},{"type":"paragraph","content":[{"type":"text","text":"Polycom (ZTP)","marks":[{"type":"link","attrs":{"href":"https://phonism.atlassian.net/wiki/spaces/SKB/pages/1470627977/Polycom+ZTP"}}]},{"type":"text","text":"."}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"You can have one active redirect service per-brand of device supported."}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Once Setup, How Does It Work?"}]},{"type":"paragraph","content":[{"type":"text","text":"Once a redirect service is setup, Phonism automatically registers eligible devices with the correct redirect service. When adding devices to Phonism, we look at the first six characters in the MAC address to determine the device manufacturer and register your MAC with the appropriate redirect service on your account. Entering the Brand, Model, and Software of the phone is not needed."}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"When a new Phone is added to Phonism"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The MAC is registered using your account for redirection to Phonism"}]}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"For customers using a custom domain, your CNAME will be used in lieu of ours"}]}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"When a Phone is removed from Phonism"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The MAC is deregistered from your redirect service account"}]}]}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"When a Phone boots for the first time (or factory reset)"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The device will reach out to the redirect service and told to provision from Phonism."}]}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"The device may reboot a few times initially as changes to provisioning settings typically require a reboot on many devices"}]}]},{"type":"heading","attrs":{"level":2},"content":[]}]}},{"id":"962bf744-9439-e9f0-29ff-9f2fc22b52b0","label":"Examples","body":{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Example Scenario"}]},{"type":"paragraph","content":[{"type":"text","text":"To highlight how Phonism and our integration with redirect services can improve your workflow, consider the following scenario."}]},{"type":"paragraph","content":[{"type":"text","text":"You have just won a new customer for 500 seats of brand new Yealink phones. The purchase has been made and the devices are on the way to the customer. Your distributor gave you a list of MACs that are being sent to the customer."}]},{"type":"paragraph","content":[{"type":"text","text":"While the devices are in-transit, you imported that list of MACs into Phonism. You setup an Auto-Apply Template with your company's common device settings that are known-good. You configured and assigned all the VoIP Credentials to the appropriate devices in Phonism and your Voice Server."}]},{"type":"paragraph","content":[{"type":"text","text":"At this point, the bulk of your configurations are done. A few days later the devices are delivered on-site. The customer distributes the devices to the appropriate user."}]},{"type":"paragraph","content":[{"type":"text","text":"Once the phone is booted up for the first time, it will reach out to Yealink RPS and be redirected to Phonism for provisioning. The device will provision from Phonism with all the configuration you setup ahead of time."}]},{"type":"paragraph","content":[{"type":"text","text":"Because Phonism automatically registered these devices with Yealink RPS, no manual configuration of the provisioning server was required. No \"swivel chair\" between Phonism and your redirect service was required. And with our extensive templating and configuration tooling, transit time was turned into productive time, resulting in a much faster onboarding experience for the customer and your technicians."}]},{"type":"paragraph","content":[]}]}},{"id":"ee276dd4-0963-c61d-7a31-f808e2f84acf","label":"Assumptions & Limitations","body":{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"Today we support:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Yealink RPS"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"HTek RPS"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Fanvil FDPS"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Polycom ZTP"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Snom SRAPS"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Cisco EDOS"}]}]}]},{"type":"paragraph","content":[]}]}}] |