[{"id":"4bcfd3b8-df96-95b6-72d4-de7753988243","label":"Summary","body":{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"Phonism platform offers support for TR-069 as protocol for communication between a device and the Auto-Configuration Server (ACS) that encompasses secure auto-configuration as well as other device management functions within a common framework."}]}]}},{"id":"5192cb57-0c28-1ae4-60fc-5cc7edb01210","label":"Requirements","body":{"version":1,"type":"doc","content":[{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"The feature must be enabled by Phonism Support."}]}]}]}]}},{"id":"702e279e-b03a-cbbf-8e4d-b751d3788cb8","label":"Configuration","body":{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Enable TR-069 on a Phone"}]},{"type":"orderedList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Click on “Phones” tab"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Check the phones you want to be managed with TR-069 "}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Click on Actions dropdown button and click TR-069 / Enable"}]}]}]},{"type":"mediaSingle","attrs":{"width":50,"layout":"center"},"content":[{"type":"media","attrs":{"id":"att1469939818","type":"external","width":1328,"height":565,"url":"https://phonism.atlassian.net/wiki/download/attachments/1470791747/47c1bb6c-1f4e-4c3b-9263-7ca5270d2bf3.png?version=1&modificationDate=1655206625491&cacheVersion=1&api=v2"}}]},{"type":"paragraph","content":[{"type":"text","text":"You will get a confirmation message in the upper right of the page."}]},{"type":"mediaSingle","attrs":{"layout":"center"},"content":[{"type":"media","attrs":{"id":"att1470070904","type":"external","width":435,"height":290,"url":"https://phonism.atlassian.net/wiki/download/attachments/1470791747/1290ba1e-abeb-41e4-b020-8c8a85e40101.png?version=1&modificationDate=1655206649249&cacheVersion=1&api=v2"}}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"type":"text","text":"TR-069 will be enabled on the phone the next time it gets provisioned!"}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Disable TR-069 on a Phone"}]},{"type":"orderedList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Click on “Phones” tab"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Check the phones you no longer want to be managed with TR-069. "}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Click on Actions dropdown button and select TR-069 / Disable"}]}]}]},{"type":"mediaSingle","attrs":{"width":50,"layout":"center"},"content":[{"type":"media","attrs":{"id":"att1470627990","type":"external","width":1329,"height":488,"url":"https://phonism.atlassian.net/wiki/download/attachments/1470791747/e28a5424-87c0-4a7c-9cb3-ba2c46f76d1c.png?version=1&modificationDate=1655206699138&cacheVersion=1&api=v2"}}]},{"type":"paragraph","content":[{"type":"text","text":"You will get a confirmation prompt message before its done. "}]},{"type":"mediaSingle","attrs":{"layout":"center"},"content":[{"type":"media","attrs":{"id":"att1469939824","type":"external","width":687,"height":220,"url":"https://phonism.atlassian.net/wiki/download/attachments/1470791747/e8b6a01e-77bc-4478-b1a8-5f35b14f27fc.png?version=1&modificationDate=1655206723215&cacheVersion=1&api=v2"}}]},{"type":"paragraph","content":[{"type":"text","text":"You will get a confirmation message in the upper right of the page."}]},{"type":"mediaSingle","attrs":{"layout":"center"},"content":[{"type":"media","attrs":{"id":"att1470070909","type":"external","width":441,"height":301,"url":"https://phonism.atlassian.net/wiki/download/attachments/1470791747/46e5c5d8-7477-4e1d-a9a0-28df47389b3a.png?version=1&modificationDate=1655206755892&cacheVersion=1&api=v2"}}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Reboot a Phone"}]},{"type":"orderedList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Click on “Phones” tab"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Check the phones which you want to Reboot"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Click on Actions dropdown button and select TR-069 / Reboot"}]}]}]},{"type":"mediaSingle","attrs":{"width":50,"layout":"center"},"content":[{"type":"media","attrs":{"id":"att1470595227","type":"external","width":1337,"height":538,"url":"https://phonism.atlassian.net/wiki/download/attachments/1470791747/2961e7a4-45a7-4d22-9f54-7903f441e195.png?version=1&modificationDate=1655206777610&cacheVersion=1&api=v2"}}]},{"type":"paragraph","content":[{"type":"text","text":"You will get a confirmation prompt message before its done. "}]},{"type":"mediaSingle","attrs":{"layout":"center"},"content":[{"type":"media","attrs":{"id":"att1470365787","type":"external","width":486,"height":167,"url":"https://phonism.atlassian.net/wiki/download/attachments/1470791747/592c3518-7ee9-4dd8-bc42-7a6cd30cde1d.png?version=1&modificationDate=1655206801744&cacheVersion=1&api=v2"}}]},{"type":"paragraph","content":[{"type":"text","text":"You will get a confirmation message in the upper right of the page."}]},{"type":"mediaSingle","attrs":{"layout":"center"},"content":[{"type":"media","attrs":{"id":"att1470365792","type":"external","width":535,"height":258,"url":"https://phonism.atlassian.net/wiki/download/attachments/1470791747/d06ce6c7-9e66-4cff-bcd1-3bfc15593303.png?version=1&modificationDate=1655206822053&cacheVersion=1&api=v2"}}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"Factory Reset a Phone"}]},{"type":"orderedList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Click on “Phones” tab"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Check the phones which you want to execute a factory Reset"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Click on Actions dropdown button and select TR-069 / Factory Reset"}]}]}]},{"type":"mediaSingle","attrs":{"width":50,"layout":"center"},"content":[{"type":"media","attrs":{"id":"att1470365797","type":"external","width":1327,"height":485,"url":"https://phonism.atlassian.net/wiki/download/attachments/1470791747/58adf020-6734-41cd-b518-3c33db9a3242.png?version=1&modificationDate=1655206843520&cacheVersion=1&api=v2"}}]},{"type":"paragraph","content":[{"type":"text","text":"You will get a confirmation prompt message before its done. "}]},{"type":"mediaSingle","attrs":{"layout":"center"},"content":[{"type":"media","attrs":{"id":"att1469808724","type":"external","width":485,"height":159,"url":"https://phonism.atlassian.net/wiki/download/attachments/1470791747/9021c82e-85aa-451e-90a0-e0aff1f68bf1.png?version=1&modificationDate=1655206869944&cacheVersion=1&api=v2"}}]}]}},{"id":"ee276dd4-0963-c61d-7a31-f808e2f84acf","label":"Assumptions & Limitations","body":{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"TR-069 Supported Brands"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Polycom"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Cisco"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Yealink"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Mitel"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Grandstream"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Fanvil"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Htek"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Polycom Obi Edition"}]}]}]},{"type":"heading","attrs":{"level":2},"content":[{"type":"text","text":"TR-069 Supported Commands"}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Reboot"}]},{"type":"paragraph","content":[{"type":"text","text":"This action reboot the device's system, without any change in settings."}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Factory Reset"}]},{"type":"paragraph","content":[{"type":"text","text":"This action restores a device to its original factory settings. This will delete everything that was previously on the device, including but not limited to:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Contacts"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Speed dials"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Name listed on the device"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Ringtones"}]}]}]}]}},{"id":"2403f4d3-f2c4-590b-047f-c8eb2f913cfd","label":"Logs & Monitoring","body":{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"To Check the logs related to TR-069 actions you can go to the Logs Section. All TR-069’s logs are prefixed with \"TR069\", so they can be searched by this criteria."}]},{"type":"mediaSingle","attrs":{"width":50,"layout":"center"},"content":[{"type":"media","attrs":{"id":"att1470365802","type":"external","width":1703,"height":679,"url":"https://phonism.atlassian.net/wiki/download/attachments/1470791747/a232e3b7-6d78-48d9-8a19-a3611e54000e.png?version=1&modificationDate=1655206903615&cacheVersion=1&api=v2"}}]},{"type":"paragraph","content":[{"type":"text","text":"Within the logs you will see a message of the following: “TR069: Value of one or more Parameters has been modified”. This message is sent by the device to the server informing the server that some parameters where modified. This happens whenever the device re-downloads configuration from the system. "}]},{"type":"mediaSingle","attrs":{"layout":"center"},"content":[{"type":"media","attrs":{"id":"att1470758998","type":"external","width":434,"height":102,"url":"https://phonism.atlassian.net/wiki/download/attachments/1470791747/fcac9fef-a36b-4c6a-bb93-5e7c884218d0.png?version=1&modificationDate=1655206926920&cacheVersion=1&api=v2"}}]},{"type":"paragraph","content":[]}]}},{"id":"15747b3b-3799-a319-0d59-0b16e4c50837","label":"FAQ","body":{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":1},"content":[{"type":"text","text":"1. Does TR-069 support packet captures?"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Yes, TR-069 does support packet captures. However, this feature is only supported on Device:2.13 and only if the device profile allows it. "}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"There may be potential to use Upload diagnostics, but starting/stopping the trace is currently unknown."}]}]}]},{"type":"heading","attrs":{"level":1},"content":[{"type":"text","text":"2. Can packet captures be performed in Phonism via TR-069?"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Yes, Phonism "},{"type":"text","text":"can","marks":[{"type":"em"}]},{"type":"text","text":" support packet captures as long as the device supports it. "}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Our device support is constantly evolving, please contact Support for more information about your device(s)."}]}]}]},{"type":"heading","attrs":{"level":1},"content":[{"type":"text","text":"3. Is Line Registration Monitoring supported via TR-069 in Phonism?"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Yes, Phonism supports Line Registration Monitoring via TR-069. "}]}]}]},{"type":"heading","attrs":{"level":1},"content":[{"type":"text","text":"4. Can Phonism trigger a check-sync (reprovision) without a reboot via TR-069?"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"In Cisco terms, a check-sync is a SIP Notify with EVENT type "},{"type":"text","text":"check-sync","marks":[{"type":"code"}]},{"type":"text","text":". "}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Although Phonism doesn't operate on the same path, it performs a similar function with PDMS-SP. Hence, if integrated with Cisco, triggering a check-sync without a reboot might be possible."}]}]}]},{"type":"heading","attrs":{"level":1},"content":[{"type":"text","text":"5. Can Phonism trigger a device to provision without a reboot via TR-069?"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Not at this time. However, this may be accomplished utilizing our other integrations like with Poly PDMS-SP. "}]}]}]},{"type":"heading","attrs":{"level":1},"content":[{"type":"text","text":"6. Can Phonism pull call quality metrics via TR-069?"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Yes, Phonism can pull call quality metrics via TR-069, depending on where and how the metrics are saved. This is usually under VoiceService:1.VoiceService.VoiceProfile.Line.Session, where we also pull line status."}]}]}]}]}}] |