Polycom provides a functionality to create additional softkeys and re-define the function of default softkeys by using Enhanced Feature Keys function. Following Poly docs explains all the config and details for this.
Soft Key Customization Parameters
Enhanced Feature Keys Parameters
Some Guidelines for Configuring Enhanced Feature Keys
This documentation is hosted on Polys website and is not maintained by Phonism [FAQ] Using Enhanced Feature Keys / EFK macros to change softkey functions or remove softkeys |
This functionality is exposed to Phonism UI and it is located under Device → Buttons → Softkeys
In the following setting:
EFK is enabled
Directories and New Call default softkeys are disabled
Softkey 1 is configured to automate the call forward facility, named with Divert and set to be active on call Idle state.
Softkey 2 is configured to automate Voice Mail access, named with VM, inserted into the 5th location and set to be active on call idle state.
Before the setting is enabled, device’s default screen was as the following:
After EFK is enabled, device’s screen is updated as the following: