new.Hot desking

Use hot desking to set up saved configuration templates for a user so their settings can be used to configure devices within their tenant.

With hot desking, you can set up saved configuration templates for a user so their settings can be used to configure devices within their tenant. 

For example, you might use this for a call center deployment where agents don’t have an assigned workstation. With hot desking, the user’s configuration can be applied on any phone within the tenant they successfully log into.

Requirements:

• The feature must be enabled by Phonism Support.

• Currently, only Polycom or Snom devices are supported.

• “Template Model Compatibility” is still in effect.

CONSIDERATIONS

A user cannot log into a phone unless the following criteria are met:

• The phone is assigned a host template and provisioned at least once since the host assignment of the host template.

• The user is assigned a user template.

• The user has user profile credentials for the on-device login/logout setup.

• The user template assigned is in sync with the phone model they are trying to log in with.

LOCATE HOT DESKING TEMPLATES

They need to match the tenant of the phone(s) and users that the template is intended for.

When viewing templates at the tenant level, a new sub-tab is available called User Templates. This is where all hot desking templates are located.

EDIT HOT DESKING TEMPLATES

Configuring a hot desking template is not much different than a regular template. The differences include:

Configuration fields cannot be checked as Enabled or Overwritable. By default, all configuration in a hot desking template is considered Enabled. Because of this, while a phone has a host and/or a user template assigned to it, you will be unable to make changes to that phone’s configuration directly. All configuration changes must be done to the associated host and user templates.

New template states:

• User - Can be associated with a user in the same tenant and can be assigned to a phone when the user logs into their user profile on their handset.

• Host - When assigned to a phone, a host template acts as the default configuration for the phone when a user template is not assigned.

Template information:

• The User dropdown allows you to assign a template to a user within that tenant.

• The State dropdown allows you to convert the hot desking template to a user template or host template.

VoIP credential assignment:

• Unlike regular templates, hot desking templates have exposed VoIP username and password parameters, like editing a phone, giving you the ability to assign VoIP credentials in a hot desking template.

What happens next?

When hot desking is enabled for your account, your Phones list will have two additional columns exposed:

• Host Template - The currently assigned hot desking host template assigned to the phone.

• User Template - The currently assigned hot desking user template assigned to the phone.

After hot desking is enabled on your account, when you create a new User, you will now have an area for  Hot-Desking Credentials where you can define the username and password information for each hot desking user.

CONFIGURE DEVICES FOR HOT DESKING

Supported devices with hot desking abilities must be configured. Below are configuration snippets for hot desking supported brands.

Polycom

<?xml version='1.0' encoding='UTF-8'?>
<PHONE_CONFIG>
<ALL
apps.telNotification.URL="https://p.phonism.com/telnotify"
apps.telNotification.userLogInOutEvent="1"
prov.login.enabled="1"
prov.login.useProvAuth="1"
prov.login.persistent="1"/>
</PHONE_CONFIG>

Snom

In your Host Template, configure a key to act as the Hot Desking Login Key.

In your User Template, configure a key to act as the Hot Desking Logout Key.