Visual Button Manager (VBM 1.0)

Owned by Marc Tribbe
Last updated: 2024 Sept 19
3 min read

Customize the Visual Button Manager, a visual representation of the line keys on your phones.

https://www.youtube.com/watch?v=9oyx4Hffj_w

With a simple interface to manage buttons, you can streamline your support staff or even enable end users to manage their own buttons. 

Note: Currently, customization of the Visual Button Manager can only be done through the API.

Benefits:

  • Consistent user experience across models and brands of phones

  • Saves time in training and support

  • Auto-expose correct amount of buttons based on the device model

  • Application has detailed knowledge about each model

  • Expansion module support

CUSTOMIZE YOUR VISUAL BUTTON MANAGER (VBM)

Customizations can only be set at the root company within your hierarchy and apply to all companies within your hierarchy. For hierarchy users, this is the account-level company. For non-hierarchy users, this is available when managing all tenants.

Key types

Each line key is configured for a specific function. Typically customers configure their keys as either a Line Key, BLF, or Speed Dial. A key type is defined with three parameters:

  • Label: The label you want to present to the user.

  • Configuration Method: How you want to configure the key.

  • Data Source: Asset to present to the user in a drop-down menu. The user's selection is used to configure the key.

Configuration options

  • label: Must be a string.

  • configuration_method: Valid options ['Unassigned', 'Line', 'BLF', 'SpeedDial', 'PagingGroup', 'SharedLine', 'CallPark'].

  • data_source: Valid options [null, 'contacts', 'voip_credentials', 'paginggroup', 'parkinglot', 'intercom']Note: If an empty value is submitted for the data source, the configuration fields will appear for manual entry Note: Paging Groups, Parking Lots, and Intercom entries can be configured via the API.

Visual Button Manager (VBM) Phone Configuration

When the phone is edited, VBM is on the Buttons menu. This is a visual representation of the line keys section.

image-20240730-231945.png

When any button is clicked, the Button Configuration screen will display and allow button provisioning, allowing to provision the button. Drop-down displays the account-level pre-defined key types. 

image-20240730-232004.png

Keys can be configured and relocated easily on Visual Button Manager and the provisioning here will be uploaded to the phone after saving.

CUSTOMIZATION EXAMPLES

Configure a BLF

In this configuration, the key type labeled "Busy Monitor" will configure the key as a BLF and require manual input from the User to configure the key with the extension to be monitored.

{

    "label": "Busy Monitor",

    "configuration_method": "blf",

    "data_source": ""

}

Configure a paging group as a Speed Dial

In this configuration, the key type labeled "Paging Group" will present a list of Contacts to the User. Upon selection, the VBM will configure the key as a Speed Dial using the selected Contact.

{

    "label": "Paging Group",

    "configuration_method": "speeddial",

    "data_source": "contacts"

}