Line registration monitoring

Owned by Marc Tribbe
Last updated: 2024 Sept 19
3 min read

Configure line registration reporting for your Polycom phones.

https://www.youtube.com/watch?v=O7aqqMV4Cg4

Polycom phones have the ability to report their line registration status to the Phonism platform. This can be managed on a per phone or template basis.

Note: If you’re using the Polycom Telephony events with other software (e.g. call center management or customer relation manager) then do not enable this in Phonism. Polycom only supports one destination for these monitoring events.

Requirements:

  • Phone must be running UC software 3.3.0 or greater.

  • For template configuration, the template must have UC software 3.3.0 or greater set.

  • Phones must be a supported model in Phonism. 

  • Telephony Line Events must be enabled for your account. If it is not enabled, line registration won’t work even though it will allow you to enable it. To enable Telephony Line Events, contact Phonism.

PHONE BASIS CONFIGURATION

  1. Navigate to the desired tenant.

  2. Select the Phones tab.

  3. Find the phone you’d like to configure line monitoring for and select Edit.

  4. Select Line Monitoring.

  5. Toggle ON next to Line Registration to enable monitoring your phone’s line registration events.

  6. Some Poly software versions may require a Telephony Event URL. If applicable, enter https://app.phonism.com/telnotify. 

image-20240730-215441.png

TEMPLATE BASIS CONFIGURATION

  1. Navigate to the desired tenant.

  2. Create or edit an existing Polycom template (with 3.3.0 or greater software).

  3. When on the edit template screen, select Line Monitoring.

  4. Toggle ON next to Line Registration to enable monitoring your phone’s line registration events.

  5. Select the Phones tab.

  6. Check the Polycom phones you’d like to apply the template to and click Apply Template.

  7. Select the template and click Continue.
    The settings are applied. Refresh your browser if it does not appear after applying the template.

  8. Some Poly software versions may require a Telephony Event URL. If applicable, enter https://app.phonism.com/telnotify. 

image-20240730-215505.png

MONITORING ON PHONES MENU

View line registrations on the Phones tab.

Before application

After application

MONITORING ON DASHBOARD

The Monitored Devices widget reflects the number of registered/unregistered devices.

Before application

After application

FREQUENTLY ASKED QUESTIONS

Q: My phone is successfully registered, why does Phonism say it is unregistered after I enabled line registration monitoring?

A: There are multiple possibilities:

  • The phone may not have retrieved its latest configuration from Phonism. If you suspect this is the case, perform a reboot of the phone to force a reprovision.

  • The phone has not updated its registration status since the feature has been enabled. Perform a reboot of the phone so it will be forced to register with the voice server again.

 

Q: How does Phonism monitor the device’s line registration status?

A: Phonism utilizes the telephone event notification feature in Polycom phones to monitor line registration events. When enabled, we tell the device to notify us when the phone’s registration status has changed. 

Q: My question still isn't answered. What should I do?

‍A: You can start a support chat with your question and our support team will get back to you.