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Broadworks Configuration

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  1. Login and navigate to the desired level of the hierarchy you wish to be the root of your Broadworks hierarchy. 

  2. The hierarchy level must correspond to the hierarchy level in Broadworks you will be supplying credentials for.

  3. Navigate to the Integrations add a new Broadworks Integration.

  4. Fill in the mandatory fields:

    1. Mandatory Fields:

      1. Name

      2. Broadworks User

      3. Broadworks Password

      4. Broadworks WSDL URL

      5. Broadworks XSI

    2. Optional Fields:

      1. Manage Shared Call Appearances

        1. Refer to Shared Call Appearance Support for more information

      2. Manage Busy Lamp Field

      3. Broadworks Cluster Identifier

  5. Submit the form and support will be notified of your submission. Please allow a few hours for notification that we have finalized your integration.


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