Summary

Polycom provides a functionality to create additional softkeys and re-define the function of default softkeys by using Enhanced Feature Keys function. Following Poly docs explains all the config and details for this.

This documentation is hosted on Polys website and is not maintained by Phonism

[FAQ] Using Enhanced Feature Keys / EFK macros to change softkey functions or remove softkeys

Phonism Interface

This functionality is exposed to Phonism UI and it is located under Device → Buttons → Softkeys

Configuration

Step 1- To change the default function of a softkey, Enhanced Feature Keys should be enabled first:

Step 2- Default function desired to be modified should be disabled:

Step 3- Settings should be done for the softkey that will be replaced:

Example:

In the following setting:

EFK is enabled
Directories and New Call default softkeys are disabled
Softkey 1 is configured to automate the call forward facility, named with Divert and set to be active on call Idle state.
Softkey 2 is configured to automate Voice Mail access, named with VM, inserted into the 5th location and set to be active on call idle state.

Before the setting is enabled, device’s default screen was as the following:

After EFK is enabled, device’s screen is updated as the following:

Knowledge Base

Polycom Softkeys (EFK)